Charleston preparing to open Office of Constituent Services

CHARLESTON, W.Va. – Officials with the city of Charleston aim to have a new Office of Constituent Services running by the start of the new year.

Charleston City Council approved $80,000 from the mayor’s discretionary fund to pay for the office as well as a phone app. The office will be responsible for handling responses to constituent concerns from various platforms as well as tracking complaints and calls.

Charleston City Manager Jonathan Storage said the office has been a goal for the Goodwin administration as its first year comes to a close.

“One of the things we wanted to do was to provide consistent, timely, high-quality customer service responses from the city of Charleston making sure people’s responses were uniform and quickly found out,” he said.

The office will be a centralized location for handling calls and information requests; Storage adds when it comes to complaints from the public, city councilmembers will be able to track responses from residents of their wards.

Storage said the city is looking to hire two people for the office, adding officials are considering internal hiring. The $80,000 will fund the office through the rest of the fiscal year.